Skip to Content

Over 600 People Evacuated From A Fire In Cancun’s Hotel Zone

Share The Article

Last Updated

On Sunday, October 31st, 2021 all guests and staff were evacuated from ‘Dreams Sands Cancun Resort & Spa’ in Cancun’s hotel zone as a result of a fire inside the hotel.

All hands were swiftly on deck to fight the blaze and situate evacuees. Many firefighters, water trucks, police, paramedics, and even military personnel were seen on-site to help get the situation under control. Luckily firefighters were able to extinguish the fire quickly before it spread and caused further damage.

Reports claim that approximately 650 guests were safely evacuated from the building and that firefighters rescued close to 30 guests that were trapped inside either their suite or inside an elevator. It was an intense situation as some guests who were trapped in their suite had to break their hotel window for fresh air as they awaited rescue. There have been no reports of serious injury or death, which is great news!

Hundreds of guests were seen outside of the hotel for several hours watching the events unfold right in front of their eyes. Some with their luggage, others with merely just the beachwear on their backs. It is unknown at this time where the displaced guests were sent or just how many were affected ‘long-term’ while on their vacation.

Although there are rumors going around about the details and the exact cause of the fire, no official reports have been made and local authorities are still investigating the incident.

Courtesy of Dreams Sands Cancun Resort & Spa

Dreams Sands Canun Resort & Spa

Located in the heart of the hotel zone in Cancun, Dreams Sands Cancun Resort & Spa is a 4-star luxury resort that’s ranked in the top 50 in all of Cancun on TripAdvisor. Offering guests a breathtaking beachfront oasis with an absolute prime location. This all-inclusive resort has over 9 different dining experiences, a spa, and some pretty epic pools!

This fire is the first incident of its kind at this well-loved resort.

Courtesy of Dreams Sands Cancun Resort & Spa

In recent months three palapas on a beach in Cancun’s hotel zone burnt down. Around midnight on July 23rd, 2021, two firetrucks with a total of 10 firefighters responded to the Playa Langosta pier where three palapas were engulfed in flames. Neither of the buildings nor the contents inside was saved. Luckily, no one was hurt as a result of this fire either.

Palapas are common amongst beaches in Mexico. These open-sided dwellings are one way many tourists catch a little shade while soaking up the beauty of the pristine Caribbean beaches. The ones that burnt down in July had tables, chairs, mini-fridges, and everything one would need to beat the heat!

Regardless of where you are in the world, emergencies and accidents can happen. That’s why it’s important to always be aware and always be prepared. It’s a good idea to take a couple of minutes to familiarize yourself with the emergency protocols of the accommodation you’re staying at as well as be prepared to leave at a moment’s notice.

Travelers Fire Safety Check-list

  • Where are you accomodations fire exits?
  • Where is your accomodations evacuation muster point?
  • Do the windows in your suite open?
  • Is there a fire detector/carbon monoxide detector in your suite?
  • Who do you call to report a fire? (911/The front desk)
  • Are important things like medications easily accessible?

There are many other important things to conisder and insight on what to do if you find yourself in a fire-related emergency here.

Plan Your Next Cancun Vacation:

Traveler Alert: Don’t Forget Travel Insurance For Your Next Trip!

Choose From Thousands of Cancun and Riviera Maya Hotels, Resorts and Hostels with Free Cancellation On Most Properties

↓ Join the community ↓

The Cancun Sun Community FB group has all the latest travel news, conversations and tourism Q&A’s for the Mexican Caribbean


Subscribe to our Latest Posts

Enter your email address to subscribe to The Cancun Sun’s latest breaking news affecting travelers, straight to your inbox.


Friday 5th of November 2021

I was staying there when this happened.

Liz Poblete - Expedia Cruises

Sunday 9th of January 2022

@Shane, how bad was the damage? Did you continue to stay there after the fire was put out? I am a travel consultant and have clients arriving Feb. 4, 2022 and they concerned about the status of the property. Thank you.