CANCUN — Travelers with upcoming reservations at the Golden Parnassus All-Inclusive Resort & Spa in the Cancun Hotel Zone are being urged to contact their travel providers immediately. The adults-only resort has temporarily closed its doors and is not currently accepting guests following a worker strike that began on Monday afternoon.
Around 140 employees of the resort initiated an indefinite work stoppage, placing traditional red and black strike flags at the entrance. Here at The Cancun Sun, we have the on-the-ground details of what’s happening and, more importantly, what you should do if your travel plans are affected by this sudden closure.
What is Happening at the Golden Parnassus?
This is an issue that has been brewing for some time. According to Martín de la Cruz Gómez, the general secretary for the local CROC union, the strike is a last resort after weeks of failed negotiations. The union alleges that the hotel’s management has failed to comply with legal and union obligations regarding staff pay, including issues with savings funds, withheld wages, and the distribution of tips.
After a deadline to find a solution passed without progress, the workers, with the presence of labor authorities, officially began the strike. In response to the work stoppage, the hotel’s management made the decision to temporarily close the property to all guests. While this is happening during the slower fall season, it is a significant disruption for those who had reservations.
What Travelers With Bookings Need To Do NOW
If your upcoming vacation includes a stay at the Golden Parnassus, it is crucial to be proactive to protect your trip. Do not wait for the hotel or your booking company to contact you. Here are the immediate steps you should take:
1. Contact Your Booking Source Immediately Your first call should be to whoever you gave your money to.
- If you booked through a major travel site like Expedia, Booking.com, or others: Contact their customer service line right away. They are responsible for your booking and will be tasked with re-accommodating you at a comparable resort or providing you with a full refund.
- If you booked through a travel agent: This is why you have an agent. Contact them immediately. They will advocate on your behalf and handle the rebooking process for you.
- If you booked directly with the hotel’s website or central reservations: Call the main corporate or 1-800 reservations number, not the local number for the hotel itself, which may be unstaffed.
2. Know Your Rights & Research Alternatives In a situation like this, where the service provider (the hotel) is failing to honor your confirmed booking, you are entitled to a full refund or to be re-accommodated at a hotel of equal or greater value. Before you call, it’s a savvy move to do a quick search for other adults-only, all-inclusive resorts in the Hotel Zone that you would be happy with. Having a few suggestions ready can speed up the rebooking process significantly.
Is This a Wider Problem in Cancun?
News of a hotel strike can be unsettling for anyone with a trip planned to the destination. However, based on the statements from the union leader, this appears to be an isolated dispute specific to the management of this particular company. There are no indications of a wider, industry-wide labor issue in Cancun at this time. The thousands of other hotels and resorts in the region continue to operate normally.
The situation at the Golden Parnassus is a powerful reminder that even in paradise, unforeseen issues can arise. Being a prepared and proactive traveler is always the best strategy to ensure your vacation stays on track.
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