As the hordes of travelers continue to descend upon the Mexican Caribbean following the record-breaking numbers who did so last year, it’s understandable that resorts throughout the region are struggling to cope with high guest numbers at a time when the high season typically tends to be winding down. Thankfully however, the resort town of Tulum has moved swiftly to address the issue of faltering service levels by promising to hire more staff to cope with the huge demands being placed on the hospitality industry.
While the region is well-known for its skilled hospitality staff who often go the extra mile to make it a dream vacation for every traveler, the surge of guests checking in and out of hotels every day means it’s difficult for their high standards to be maintained. By hiring more staff, it’s hoped that the situation doesn’t become a major issue for travelers heading to Tulum. Here’s everything we know about the popular destination’s plans to keep service levels high, plus a look at other initiatives the town is implementing to keep travelers satisfied.
Tulum To Hire More Staff – What Travelers Should Know
Cancun is one of the most popular destinations on the planet right now, having recently shattered its previous records by welcoming some 30 million travelers last year, but it’s not the only destination in the Mexican Caribbean that’s proven itself to be a hit with the masses. Tulum, the once-sleepy town located just two hours south along the coast from Cancun, is also in red-hot demand, setting its own records last year and seeing its popularity continue to rise so far this year.
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However, with an increase in the number of travelers also comes increased demands on staff needed to take care of them – and that’s where problems are found. With the hotel occupancy levels in Tulum currently at an impressive 85% – and expected to rise further on long weekends and holidays – travelers are finding that the famous Mexican Caribbean levels of hospitality can’t always be reached. Thankfully, however, Tulum is set to address the problem in the coming days.
Speaking about the need to hire more staff, Claudio Cortés Méndez, commissioner of the Revolutionary Confederation of Workers and Peasants (CROC), explained that the hiring of personnel throughout the town is continuing due to the high levels of occupancy in its hotels. With more staff working in the resorts and hotels, the strain that existing staff members have been placed under will ease, meaning that hospitality standards can return to their usual high levels.
The decision to continue hiring staff reflects the high levels of demand that Tulum is facing. High season in the Mexican Caribbean usually comes to a finish in April, but this year the high occupancy levels in Tulum’s hotels are expected to carry on through to May. With signs pointing to the fact that sargassum levels this year will be lower than those of last year, we could even see the town’s popularity extend even further beyond this point.
Hiring more hospitality staff isn’t the only way that Tulum is planning to make itself more attractive to potential travelers, with both long and short-term improvements being planned for the town. With a two-hour drive the last thing any travelers want to do after taking an international flight, planning is currently underway on the development of Tulum’s own airport, meaning flying into Cancun and taking a taxi to Tulum could soon be a thing of the past.
Travelers’ safety is also an issue that Tulum has addressed in recent months. Over the festive period, the town launched a new program designed to increase security, which included new safety and crime prevention procedures. Tulum also recently launched its first-ever tourist map at the beginning of this year, which highlights the top attractions in the downtown area of the city.
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