Skip to Content

5 Ways Riviera Maya Hotels Plan To Improve Tourist Experience This Year

Share The Article

Last Updated

Hotels in the Riviera Maya recently reviewed feedback from many of the travelers who visited the region last year and put together a set of initiatives to help improve the experience that guests have on their beach vacation getaways in 2024.

The Big Five

Playa Del Carmen Beach

“Although we cannot do much in the face of external situations, such as war conflicts or the upcoming presidential elections in Mexico and the United States, which are our main source markets, we can contribute to generating a better environment so that tourists can enjoy of a better stay in the destination,” the President of the Riviera Maya Hotel Association Toni Chaves said in an interview with Tourinews about the initiative.

The five initiatives the hotel association plans to focus on for the year include security issues, tourism promotion, vacation rentals, sargassum, and repair of the federal highway.

Security Issues

While the Quintana Roo Crime Stoplight Report does not break out the Maya Riviera as one region, several of the cities are separated out and evaluated for their safety and security.

The December numbers do not look too good.

Police on patrol at a beach

Crime was up significantly in Tulum during the month of December, with tourists reportedly being targeted as victims of crime. The town had six red lights, which are danger-colored lights for crime, and two yellow, or caution lights, during the month. That was up from three red and two yellow in November.

Solaridad, the municipality which includes Playa del Carmen, slightly improved during the month of December, with four red lights for danger as opposed to five red lights in November.

Tourism Promotion

Playa del Carmen Shopping District

Traveler awareness of the many popular hotspots across the Riviera Maya continues to be a core strategy for educating tourists about a vacation getaway to the beach resort destination.

The resort and hotel operators plan to continue to work with local tourism officials to promote the area as a great place to visit.

Vacation Rentals

A luxurious airbnb in the Caribbean with a private pool

The hotel association wants to continue the effort to make sure that travelers have the same safety and security when staying in vacation rental properties in the area as they do when they stay in a hotel resort.

They plan to continue the effort to make sure that vacation rentals, the key hospitality competition, are properly inspected and licensed to provide quality accommodations to Riviera Maya guests.

Sargassum and Red Seaweed Removal


While not much can be done to reduce the amount of sargassum and red seaweed washing up on the beaches of the Riviera Maya, the hotel association plans to work with local public works officials to make sure it is removed as quickly as possible.

A plan is being created to ensure the monitoring, collection, recycling, and disposal of seaweed as quickly as possible.

The Main Tourist Highway

empty highway road sign tulum cancun

While some improvements were made to the federal highway last year, much more work needs to be done to improve one of the first and last experiences travelers have before leaving the Riviera Maya.

The hotel association plans to work with authorities to improve key infrastructure concerns such as drainage and signage, as well as focus on some reforestation improvements to enhance the overall beauty of the roadway for travelers.

What Tourists Need to Know

Tulum park with tourists

Tourists should be pleased that their guest experience feedback was heard and is being focused on to improve their experience the next time they visit the Riviera Maya.

Some of the projects will take time, but at least there is an effort to enhance the region for their next vacation getaway.

Last, tourists need to continue to provide feedback to resort and hotel operations so that improvements can continue to be made in upcoming years.

Plan Your Next Cancun Vacation:

Traveler Alert: Don’t Forget Travel Insurance For Your Next Trip!

Choose From Thousands of Cancun and Riviera Maya Hotels, Resorts and Hostels with Free Cancellation On Most Properties

↓ Join the community ↓

The Cancun Sun Community FB group has all the latest travel news, conversations and tourism Q&A’s for the Mexican Caribbean


Subscribe to our Latest Posts

Enter your email address to subscribe to The Cancun Sun’s latest breaking news affecting travelers, straight to your inbox.


Saturday 27th of January 2024

How is the baggage delay issue now @ Cancun International airport as of January 28/24.

John McCarey

Saturday 27th of January 2024

The federal highway from Cancun to Tulúm is horrific! Considering the millions of tourism dollars that pour into the area this road should be free of potholes that are dangerous to human life and cause great damage to vehicles. Please make fixing this road a top priority!