Cancun Airport Arrivals Suffering Large Delays Due To Massive Staff Resignations

Last Updated 12 months ago

Travelers are reporting large delays at baggage reclaim in Cancun International Airport, with wait times for baggage to reach the carousel system taking over an hour in many cases, although there are also reports of travelers having to wait up to 4 hours just to receive their bags.

This upset with the normally speedy system at the airport is down to an industrial dispute, which has been reported as a mass resignation of employees from the Menzies Aviation S.A. de C.V. firm.

Normally, upsets in baggage reclaim times wouldn’t make headlines, as these issues are normally resolved in a speedy manner at Cancun International Airport. Unfortunately, this issue has now been ongoing since December 28^th 2023, with no concrete timeline of when normal service will be resumed.

Unprecedented Resignations

These kinds of disputes are not new to airports, but this is a strange development for a company as large and well-regarded as Menzies.

While a detailed statement on the reason for these resignations hasn’t been released yet (as of 1/6/2024), through local Spanish-language media outlets in Quintana Roo we know that the main cause of these resignations is claimed to be the working conditions.

More specifically, salaries and breaks are being highlighted as unacceptable in relation to working hours, and unfavorable personnel management is also being called out as having had a large impact on the decision by many to resign.

Additionally, there have been claims that 65 employees of the Menzies company at Cancun International Airport have resigned, a figure that doesn’t stand out as a “mass resignation” for a company that claims to have over 700 employees at the airport.  

Statements from management at the company strenuously denied all allegations of this mass resignation, or that any delays are happening due to this reason.

This is in direct contradiction to reports on the ground from current and former employees, as well as from both international and domestic travelers using the airport.

In short, there is a big disconnect between first-hand accounts of travelers, employees, as well as local news sources on what is happening at Cancun International Airport and what the company in question, Menzies Aviation S.A. de C.V, is admitting to in statements.

Important Information For Travelers

First, it’s important to state that so far, this hasn’t had a direct impact on the flight schedule in Cancun.

Flights are still making their scheduled departure and arrival slots, so travelers should be able to travel to and from Cancun without delay.

The reported issues arise once at the airport. Thankfully, travelers from America enjoy a fast-tracked immigration process, something which in the past could hold American visitors up for hours during peak times.

Unfortunately, the baggage reclaim delays could see travelers waiting for up to 4 hours. For travelers hoping to get to their resort and begin their vacation, this will come as a very unwelcome shock and could take away many hours of hard-earned and already paid-for relaxation time.

Not All Travelers Affected

It’s important to note that not all arrivals are affected, Menzies Aviation S.A. de C.V is just one of the companies operating baggage services at the airport, and many flights are being serviced as normal.

The information on offer and verifiability is thin, but the consensus is that, from the U.S. and Canada, flights from Frontier, West Jet, and Southwest are affected.

However, the situation is unlikely to be strung out, and it is likely airlines are already working hard to put alternative services in place to push these delays for travelers down as much as possible.

Furthermore, due to the contradictory reports from multiple sources, travelers’ best course of action to get a concrete idea of whether or not their arrival will be affected is to contact their airline directly.

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