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Investigation Underway Into Tourists Electrocuted At Puerto Morelos Resort

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An unfortunate accident occurred recently at a hotel in Puerto Morelos where three members of a tourist family, including a minor, were electrocuted when entering the swimming pool to cool off during their spring holiday vacation getaway.

Danger in the Pool

Puerto Morelos leaning lighthouse

The family of travelers was enjoying their vacation getaway for the spring travel season in Puerto Morelos when the youngest member of the family decided to take a dip in the pool to cool off from the warm sunshine.

As the 14-year-old girl entered the pool, she immediately started showing signs of being electrocuted in the water.

The mother, alarmed at what she was seeing, jumped into the pool to save the child and suffered the same electrocution fate. The father followed in to try to save the mother and daughter and also was suffering the effects of the electrocution.

Lifeguards sprung into action at the hotel and cut the power to the area.

They immediately worked to rescue the family in the water.

colorful puerto morelos sign on boardwalk

According to a report of the incident, when municipal authorities and first responders were alerted to the incident and showed up on the scene, they were denied access to the incident.

The three members of the family were transported to a hospital facility in Cancun for emergency care.

The latest news reports of the incident indicate that they are now out of danger after the very scary and dangerous incident.

Incident Under Investigation

Cancun Ambulance sitting on the street in Cancun.

The case has been handed over to the State of Quintana Roo Prosecutors Office and Puerto Morelos Civil Protection for investigation.

As of the publication of this article, official details as to what occurred, and the associated details, were unavailable as an active investigation of the dangerous safety incident is underway.

Official Statement from the Hotel

Police Pickup Truck on a Street in Cancun, Mexico

The following is the reported official statement from the hotel following the incident:

The Hotel Azul Beach Resort Riviera Cancún regrets to inform that an incident occurred in one of its pools, affecting three guests. However, thanks to the rapid intervention of emergency services, it is confirmed that those affected are not at risk to their health.

Since the beginning of the event, the safety and well-being of those involved have been the top priority, immediately activating emergency protocols and providing support from hotel staff. The three guests are currently receiving treatment at a local hospital, and according to the latest medical reports, they are out of danger.

Crystal Clear water in Puerto Morelos beach with boats ready for traveler adventures

The hotel’s commitment remains to provide full support to the affected family and to fully cooperate with the competent authorities in the ongoing investigation to clarify the causes of the incident. Work is being done in coordination with the State Prosecutor’s Office and Civil Protection of Puerto Morelos.

It is important to clarify that, unlike some versions circulating, the guests did not suffer serious injuries or burns, and no hotel workers were affected.

Not the First Time

fire engine in cancun

Strangely enough, this is not the first time an electrocution incident like this has occurred in the Mexican Caribbean.

Back in 2015, a Canadian couple was electrocuted and killed in an in-suite jacuzzi at a resort hotel in Playa del Carmen.

They actually were in town for their daughter’s wedding when the incident occurred at some time between 1:00 and 3:00 am in the morning.

Tourists on the boardwalk in Puerto Morelos

What Travelers Need to Know

There really is no way that the travelers could have been forewarned about the incident.

It was an unfortunate accident that took place and the investigation by municipal authorities will uncover what occurred and actions to take to avoid a similar incident in the future.

However, it does provide another good reminder about the need for traveler insurance when visiting the Mexican Caribbean.

It can provide an important peace of mind for medical care coverage in the event that accidents do occur while on vacation.

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Lynn Haddock -Low

Thursday 4th of April 2024

My husband and I were at the resort when this occurred. We gave the people doing resuscitation our daughter’s epi-pen which was used on the child. The child was much younger than 14 (maybe 7-9 years old) and male. Also it was closer to 6:30 pm.

Alex Jones

Monday 1st of April 2024

No surprise, I was few weeks ago in HolBox in one of those beach front hotels, not cheap $4000MX and up a night and the electrical wires where all just hanging on the wall, painted over so you couldn't see if were hot. By the way a couple of years ago they had a big fire at the Casa la Tortuga. Plumbing in the shower stitched together with pieces of burlap bags, leaking all over. That's why when I can I stick with Hilton or other American chain hotels.(not in HolBox). That's a lack of state control so common in Mexico. I took pictures of all of that just in case.


Monday 1st of April 2024

The hotel is 100 percent responsible for the medical costs ! Their pool. Their accident