Skip to Content

This New Measure Will Protect Uber Users In Cancun

Share The Article

Last Updated

Uber has grown massively in popularity in Cancun and the Mexican Caribbean after the ride-sharing app was officially given the green light to operate in the sunny region earlier this year. 

The popular app – as well as many of its users – have faced an uphill battle ever since, having to contend with Cancun’s increasingly demanding and sometimes aggressive taxi drivers.

taxi drivers in front of cancun airport

Fortunately, a new government decision is expected to come into effect soon, providing travelers with a major safety boost.

With that in mind, here’s the latest on Cancun’s Uber woes and what the latest measure means for travelers.

Uber Vehicle on the Road at Night

Uber To Be Connected To Cancun’s C5 Security Network

Uber has faced significant legal and practical obstacles in Cancun and the Mexican Caribbean over the past several years.

Earlier this year, in March, a federal judge granted permission for the U.S.-based app to begin operating on a limited basis in Cancun.

Travelers and locals largely welcomed the new measure, which enabled more reliable, safe, and affordable options for transportation across the busy resort hotspot. But taxi drivers were reluctant to give up their share of the market, with some employees resorting to aggressive measures to deter Uber drivers and in some cases, users.

Top 5 Travel Insurance Plans For 2023 Starting At $10 Per Week

Easily Earn Points For Free Travel

@findingfiona Reply to @sterlingkings making these travel mistakes could ruin your Mexico trip! 🥴😮 #cancun #mexico #mexicotravel #traveltips ♬ Sex and the City (Main Theme) – TV Sounds Unlimited

The growing number of altercations between Uber and taxi drivers has been a major source of concern for local officials, who have implemented several measures to calm tensions. This week, authorities announced yet another major step forward in protecting Uber passengers from potential aggressions. 

Uber users will soon have what law enforcement experts describe as a ‘panic button’ on the official ride-sharing application. The measure is designed to give users a discreet and efficient way to reach authorities in high-risk situations.

a taxi driver waiting for passengers in Cancun

Officials have said that extensive tests have been carried out over the past several weeks to ensure the proper functioning of the new feature. According to Cristian Torres, a spokesperson for the local government, Uber has been working with local authorities to help design and implement the measure.

In a statement, the high-ranking official said, “This will help the population a lot, because the C5 (surveillance system) will be directly altered about users that require assistance,” Ms Torres said. 

@gringomexicano20 The taxis always will make you pay more money than you actually need to. So I would suggest taking ADO for 5 dollars and getting where you need to be safe, and with money in your pocket 🇲🇽😕#taxi #cancun #cancunairport #springbreak #beach #playadelcarmen #cancun #tulum #xcaret #xcaretmexico #beaware ♬ Boy's a Liar Pt. 2 – PinkPantheress & Ice Spice

The security alert system will be connected to Quintana Roo’s high-tech C5 surveillance system, which provides law enforcement with real-time data on crime in the tourist hotspot.

Law enforcement agencies have stepped up measures to protect travelers in recent months. With increasingly aggressive taxi drivers making the headlines, officials want to protect Cancun’s excellent reputation as a safe and welcoming destination, which just wrapped up the busiest summer season on record. 

Despite the rising number of taxi-related incidents, Uber is gaining a wide degree of acceptance in and around Cancun as both travelers and residents grow increasingly frustrated with local taxi organizations. 

@3days3noches Arriving into the Cancun airport can be overwhelming! Since our last visit there have been some major updates! This time we used the Egates and we made it through immigrations in minutes! Also the construction at terminal 3 in the Cancun airport is finally over!! Be sure to watch the more detailed Cancun Airport Tips that we just uploaded to our channel!! #cancunairporttips #cancunairport2023 #cancunvacation2023 #cancunairporttransportation #cancunairporttransfers #cancuntraveltips #3days3noches ♬ original sound – 3days3noches

Formal tests of the new security feature are set to conclude in several days, and if everything goes according to plan, Uber users will be able to access the new safety system in just several weeks.

Until then, travelers are being warned to continue to take precautions when using Uber in Cancun. While generally safe, travelers should avoid the application in the vicinity of hotels, where taxi drivers are more likely to congregate. They should also be careful when ordering a ride through the app during the night. 

@mtinatravels Watch out for this super common scam at the Cancun International Airport! It isn’t scary or overwhelming if you are prepared, so just make sure you know what to expect! Like if you want more travel tips and tricks! #traveladvisor #cancun #traveltipsandhacks ♬ original sound – Martina | Travel Advisor

Meanwhile, travelers can benefit from complimentary transfers to and from Cancun International Airport, which many resorts offer as part of their all-inclusive services.

Plan Your Next Cancun Vacation:

Traveler Alert: Don’t Forget Travel Insurance For Your Next Trip!

Choose From Thousands of Cancun and Riviera Maya Hotels, Resorts and Hostels with Free Cancellation On Most Properties

↓ Join the community ↓

The Cancun Sun Community FB group has all the latest travel news, conversations and tourism Q&A’s for the Mexican Caribbean


Subscribe to our Latest Posts

Enter your email address to subscribe to The Cancun Sun’s latest breaking news affecting travelers, straight to your inbox.