Skip to Content

Water Main Break Leaves Cancun Hotel Zone Without Water Temporarily

Share The Article

Last Updated

A recent break in water lines has left more than 130 areas in Cancun without water, including the Cancun Hotel Zone. The break occurred on Friday and at the time it was reported it was unclear as to how long the water supply would be down. Some of the neighborhoods affected by the water line break have experienced low pressure while others have gone without any water at all.  

The Cancun Hotel Zone was included in the list of areas that would experience either water outages or low water pressure after two separate distribution lines were found to have perforations in them. Aguakan, the water company that supplies the Hotel Zone and the greater Cancun area with their water supply, made the announcement of the supply line breaks on its social media pages.  

The company asked the public in those areas affected by the damaged pipes to “take precautions in the face of the lack of water in their homes, in addition to rationing what is stored a home.” Because the company isn’t exactly sure how long the issues with the water supply will last, it is also asking customers to notify them if they are still dealing with any issues beyond this past Friday.  

The perforation in the distribution pipes was caused by the company ICA, which was doing work in the area. Workers reportedly broke the pipes during the course of the work being done, leaving many parts of the city without water and with no notice that they were going to lose it. In addition to the visitors staying at the popular all-inclusive resort, Moon Palace, being affected, along with those that came into the Port of Cancun, those staying in the Cancun Hotel Zone have also experienced low pressure or lack of water as well. 

The Cancun Hotel Zone is home to close to 100 hotels and resorts that have been packed pretty much since the beginning of the year. The city has seen a record number of visitors coming from the U.S. and Canada, and while it has slowed down a little bit there are still thousands of tourists in rooms in the Hotel Zone at any given moment. The water line break means that many of those thousands of tourists in the area could have gone without water, and may still be without today.  

Electric Train Road

While the damage to the water supply lines was accidental and not a common incident it isn’t the only issue with utility services that the city has been dealing with. There have also been a number of power outages being announced in the last few weeks. The outages are generally scheduled outages that the Federal Electricity Committee announces prior to cutting off service, in order to make necessary repairs and upgrades. The most recent outage in Cancun was on May 12 and affected only a small part of the city, though it did last for more than six hours. 

As Cancun welcomes more and more tourists every year the increase in the amount of people in the city is putting pressure on many different areas of the city’s infrastructure. It was recently announced that there has been a shortage of buses to transport visitors and wait times for taxi service can exceed 40 minutes at times. The city is also experiencing major traffic congestion in the Hotel Zone that it is focusing on fixing now as well.  

tourists jumping in cancun waters

The interruption in water service is only the most recent issue the tourism industry has had to deal with but nothing seems to be stopping visitors from pouring in. As the city begins to address the various infrastructure and utility problems it will only make the Cancun experience even more special in the end.

Plan Your Next Cancun Vacation:

Choose From Thousands of Cancun and Riviera Maya Hotels, Resorts and Hostels with Free Cancellation On Most Properties

Book Travel Insurance That Covers Covid-19

Book Affordable Direct Flights To Cancun International Airport


↓ Join the community ↓

The Cancun Sun Community FB group has all the latest travel news, conversations and tourism Q&A’s for the Mexican Caribbean

the-cancun-Sun-facebook-group

Subscribe to our Latest Posts

Enter your email address to subscribe to The Cancun Sun’s latest breaking news affecting travelers, straight to your inbox.