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Tourists looking to make resort and hotel reservations for the upcoming spring holiday season may have recently had the feeling that it seems like there are fewer hotel rooms available in Cancun and the Mexican Caribbean for the busy visitor season.
Travel portal Expedia decided to take a look at the availability of resort and hotel rooms currently available around Cancun on the company’s website.
They uncovered that indeed, it appears there are fewer rooms available on Expedia’s website relative to the actual number of rooms available in Cancun and the Mexican Caribbean.
The reason why may just surprise Mexican Caribbean travelers.
Hotel Customer Service
According to the research from Expedia, resorts and hotels in Los Cabos are actually limiting the number of guest rooms available due to a lack of labor available in the area.
The lack of labor means that there is not adequate staff in many hotels to provide the proper level of guest service if the occupancy of the hotel is very high.
Because of this, resorts and hotels have responded to the issue of staffing levels by limiting the number of guest rooms available for visitors in Cancun and the Mexican Caribbean.
Rising Hotel Rates
Increasing Staff Levels and Training
Work is being done behind the scenes in Cancun to help hire more workers for the upcoming spring holiday travel season and train staff to accommodate more guests.
Hospitality workers are training resort and hotel workers to easily recognize the most popular needs of guests in Cancun so that they can quickly deliver the desired level of service and help more guests in the same amount of time.
“I think we have to take into account that taking vacations is not cheap, and travelers want to make sure that they made a correct decision so that what they experienced is exactly what was requested,” said Expedia Mexico Director Adriana Segovia in a report about the issue.
Hopes are that retraining will help until staffing can once again hit the recommended service levels in Cancun.
Although, according to leadership at the local hospitality union in Cancun, the issue is not new as staffing levels were already below the recommended tourist service levels in the final two weeks of last year during the last peak holiday travel season.
What Tourists Need to Know
Hopefully, travelers to Cancun and the Mexican Caribbean will not experience many impacts from the lack of available staffing while on their upcoming spring travel season vacation getaway to the area.
While tourists may not see an impact from basic service levels, they may not see resort and hotel workers going above and beyond to provide an additional higher level of guest service.
That may impact the overall perception of Cancun as a luxury resort destination with high levels of guest service for visitors.
Travelers may see fewer hospitality workers around providing service. However, they should still feel free to request needed services from those they see.
The additional training should pay off as workers do their best to ensure visitors to Cancun and the Mexican Caribbean enjoy their vacation getaway to the beach paradise.
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