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With the very busy spring holiday travel season right around the corner, tourists are always asking about the safety and security of a vacation getaway to Cancun and the Mexican Caribbean before booking their travel.
The official crime statistics for the State of Quintana Roo, which includes Cancun and other popular vacation destinations such as Tulum, Playa del Carmen, and Isla Mujeres, may say one thing.
However, there’s a new survey out this week that shows how visitors really feel about safety.
Safety and Security in Cancun
A survey of visitor perceptions of insecurity when enjoying a beach resort vacation to Cancun was recently conducted by the marketing research firm Marketing Consultants.
What they found was that less than ten percent, eight percent to be exact, had some reservations about their safety and security while traveling in Cancun and the Mexican Caribbean.
While local officials agree that the low percentage is not bad, they also agree that it is not good. They, of course, would prefer the number to be zero percent.
Progress Being Made
Cancun municipal officials, along with their sister cities in the Mexican Caribbean, have made safety and security of travelers a focus for the region.
Efforts such as installing video surveillance cameras, upgrading the command center, deploying new technology, building new police stations and investing in equipment has all been part of the work being done to protect locals and tourists in the area.
Law enforcement has even called in reinforcements, the Mexican National Guard, to snuff out the rash of recent tourist robberies in Tulum.
The hope is that eventually the efforts will result in the United States Department of State travel advisory for the State of Quintana Roo improving to the same lowest level of concern that the nearby State of Yucatan enjoys.
Tourist Issue to Address
While the low rate of insecurity made officials feel good about the progress they are working on making to ensure the safety and security of travelers to Cancun, there was an issue in the marketing research that needs to be addressed by local tourism officials.
A full 20 percent, or one out of every five travelers to Cancun and the Mexican Caribbean, had a complaint about the transportation and taxi charges in the area.
This is an issue that has been brought up by many of the readers of the Cancun Sun as well.
The complaints around transportation and taxi charges will only get worse as the Tulum International Airport starts nonstop flights to and from the United States next month. The fares from that airport have been called some of the highest in the world.
Domestic travelers have already been complaining about the exorbitant taxi fees and rates being charged at the airport.
The hope is that the eventual completion of the Maya Train project, with connections at both the Cancun and Tulum airports to and from the hotel zones, will be able to moderate the cost of airport transportation for visitors.
What Travelers Need to Know
Traveler feedback is critical to the success of any tourist destination. It’s important for travelers to share their perceptions and thoughts so that improvements to the guest experience can be made for all visitors.
That’s why the visitor complaint office recently reopened at the Cancun International Airport to make it even easier for tourists to share their feedback.
The feedback has already been helpful in elevating the concerns travelers had about their safety and security while visiting the beach resort hotspot on their vacation getaway.
As the peak spring holiday travel season is right around the corner, hopefully, something can be done soon to resolve the major tourist complaint about the exorbitant transportation and taxi charges faced on their vacation getaway to Cancun and the Mexican Caribbean region.
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