The number of official complaints lodged against Cancun taxi drivers has skyrocketed in past months, with over 100 filed in October alone. Authorities have been more proactive than ever before in an attempt to enforce strict regulations, which unfortunately aren’t always followed by taxi drivers in Cancun and the Mexican Caribbean.
Although taking a taxi is one of the easiest and fastest ways to get around in Cancun, it’s not without its faults. Local media have shed light on a number of unfair practices and scams that taxi drivers regularly employ to gain a few dollars at the expense of locals and visitors. Now, with public awareness increasing, the number of official complaints has practically doubled in the past month, rising from 50 to over 100.
Over the summer, multiple reports emerged that taxi drivers regularly overcharge customers – whether they be locals or visitors. Meanwhile, authorities responded to the alarming situation by fining more taxi drivers, recalling taxi licenses, and sending taxi drivers off to mandatory training courses. Even though taxi drivers continue to scam customers, the public has been made aware of what legal options they have to reclaim their money.
Top 5 Travel Insurance Plans For 2023 Starting At $10 Per Week
In October, the situation seems to have improved somewhat, and more than 100 complaints were filed against drivers. The number of complaints has more than doubled compared to August and September, when around 40 to 60 complaints were recorded.
According to Nancy Valdez Vázquez, the sub-secretary for labor for the local taxi trade union, some of the most common complaints are related to overcharging and bad customer service. Depending on the severity of the case, taxi drivers can be fined, or their licenses can be temporarily frozen for up to 15 days.
In some instances, taxi operators are mandated to attend a training course called ‘Zero Tolerance,’ which deals with the basics of customer service and charging customers a fair rate. According to the local taxi union, authorities and taxi companies want to restore the public’s faith in taxi drivers, especially as the city heads into the record-breaking winter travel season.
Last month, it was reported that taxis were involved in up to 80% of all public transport accidents in Cancun, with several hundred injuries and one death reported this year alone. According to authorities, most accidents occur when drivers speed or disregard traffic signs, which can be especially troublesome in Cancun’s tightly-packed resort district and busy highways.
Although taking a taxi is often one of the first things tourists do after arriving in Cancun, unsuspecting visitors are, unfortunately, good targets for taxi drivers. That being said, there are several steps travelers can take to avoid being overcharged or outright scammed when taking a taxi in Cancun.
First, travelers can pre-book a private taxi through their hotel or resort or opt to use a free shuttle service. If you find yourself needing to use a taxi, always make sure the taximeter is turned on and visible. You can also ask to see the driver’s taxi license, which has a QR code, to ensure the legal status of the operator.
Travelers are encouraged to report any cases of misconduct or overcharging to the following hotlines, which operate around the clock: 998-689-1166 or 998-888-6990. Tourists can also take note of the taxi’s license plate, the time of getting on the ride, as well as the driver’s name.
Plan Your Next Cancun Vacation:
Traveler Alert: Don’t Forget Travel Insurance For Your Next Trip!
Choose From Thousands of Cancun and Riviera Maya Hotels, Resorts and Hostels with Free Cancellation On Most Properties
↓ Join the community ↓
The Cancun Sun Community FB group has all the latest travel news, conversations and tourism Q&A’s for the Mexican Caribbean
Subscribe to our Latest Posts
Enter your email address to subscribe to The Cancun Sun’s latest breaking news affecting travelers, straight to your inbox.
Wednesday 16th of November 2022
We my wife and I spent one month in Cancun, comparing it to the rest of Mexico, the whole area is a big rip off, from taxies too bars, taxis, we finally found away to not get over charged , we Asked up front what will charge, to high, go ask the next driver, it worked well, the whole area , one finds you need to barter at every service, they seem to |think that all visitors to there area are a bunch of dummies. Mexico is a beautiful Country, love the People. Only good thing in that whole area is the Mayan ruins.
Monday 14th of November 2022
Take the bus. Runs all along the hotel Zona . I take the bus from the airport to downtown and then take the R-1 bus . Or take a taxi from downtown, much cheaper.
Tuesday 15th of November 2022
@John, don’t take the bus unless you have single dollars I didn’t have a change this summer when we were there the smallest I had was a 50 and we were five passengers it should’ve been less than five dollars and he ripped me off for $30 Cancun in my opinion how’s it going down down down lying cheating stealing everywhere you look not a good place to go
Saturday 12th of November 2022
My wife and I were in Cancun in September. We took a taxi from our hotel to the Hardrock cafe area. On our return to our hotel I left my cell phone in the back seat of the taxi. The hotel conceirge called the taxi company. The taxi company called back and said non of their drivers had found it. I offered a reward. I called my cell provider and they turned my cell phone in to a paper weight. My wife tried frantically to get any info. she could from the taxi company to no avail. Who ever kept my phone only got a paper weight. The reward would have been better. Mr.T.